q7789 Privacy Policy – Your Data, Explained Plainly

1 Introduction

This Privacy Policy describes how q7789 ("we", "us", "the Platform") collects, uses, stores and shares personal information provided by users ("you", "the Player") when you register, access or use the q7789 website, mobile application and associated services.

By creating a q7789 account, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform. If you do not agree with this policy, please do not register or continue using the platform.

q7789 serves adult players in Pakistan. This policy is written in English relevant to Pakistani users and refers to payment methods, currency and services applicable to the Pakistan market, including transactions in PKR via JazzCash and Easypaisa.

2 Data We Collect

q7789 collects personal data at registration and during ongoing account use. The categories of data we collect are described below.

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric information. Where identity documents are submitted for age or identity verification, these are handled with additional care and are not retained beyond the period required for verification purposes.

3 How We Use Your Data

q7789 uses the data described above for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity and age, and enabling you to log in and access platform features.
• Payment processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer or card, and maintaining accurate transaction records.
• Platform operation: Delivering the games, sports betting markets and features you use, and maintaining the technical performance of the platform.
• Customer support: Responding to your queries, resolving disputes and providing account assistance.
• Safety and fraud prevention: Detecting and preventing fraudulent activity, money laundering, underage access and violations of the platform Terms and Conditions.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problematic play and enabling the application of any limits or restrictions you have requested.
• Marketing communications: Sending you information about promotions, bonuses and platform updates where you have not opted out. You can withdraw consent for marketing at any time.
• Legal compliance: Meeting record-keeping and reporting obligations applicable to the platform.

We do not use your data for automated decision-making that produces legal effects on your account without human review. Where automated checks flag an account for review, a member of our team assesses the case before any action is taken.

4 Payment Data and PKR Transactions

All financial transactions on q7789 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through the respective payment provider's infrastructure. Each of these providers operates under their own privacy policies and data handling standards.

q7789 receives confirmation of successful payments from these providers alongside the minimum information needed to credit your account or process your withdrawal — typically a transaction reference, the amount in PKR and the mobile wallet number or account identifier associated with the transaction. Full payment credentials are not stored on q7789 servers.

Transaction history — deposits, withdrawals, bets settled and game results — is retained on your account for the purpose of balance accuracy, dispute resolution and regulatory record-keeping. You can view your own transaction history at any time from within your account.

5 Data Sharing

q7789 does not sell or rent your personal data to third parties. We share your data only in the following circumstances:

• Service providers: Companies that help us operate the platform — payment processors, game software providers, cloud hosting, customer support tools and fraud detection services. These providers access only the data they need for their specific function and are obligated to handle it securely.
• Game software providers: When you play a game in the q7789 lobby, the software provider's system processes the game outcome. This requires sharing your session identifier and stake information with that provider. Personal identity details are not shared with game providers.
• Legal and compliance requirements: Where we are required to provide information in response to a lawful request, legal process or obligation, we will comply with the applicable requirement. We will notify you of such requests where we are permitted to do so.
• Business transfers: In the event of a merger, acquisition or transfer of platform assets, player data may be transferred as part of that transaction. Affected users will be notified before their data becomes subject to a different privacy policy.

q7789 does not share your data with advertisers, data brokers or third parties for the purpose of targeted advertising beyond our own platform communications.

6 Data Retention

q7789 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods for different categories of data are as follows:

• Account identity and contact data: retained for the lifetime of the account and for a minimum of five years after account closure for compliance and dispute resolution purposes.
• Transaction and financial records: retained for a minimum of five years from the date of each transaction.
• Support communications: retained for three years from the date of the last interaction.
• Device and session data: retained for up to 12 months from the date of the session.

After the applicable retention period has elapsed, data is securely deleted or anonymised. Where data is anonymised, it may be retained in aggregated form for platform analytics without being linked to any individual player.

7 Cookies and Tracking Technologies

q7789 uses cookies and similar technologies (such as local storage and session identifiers) to operate the platform and improve the player experience. The types of cookies we use are:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session state and enabling secure account access. These cannot be disabled without breaking core functionality.
• Preference cookies: Store your settings — such as language preferences, display options and remembered choices — so you do not have to re-enter them each visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited, how long sessions last, which games are most used. This data is aggregated and not linked to individual identity for analytics purposes.
• Performance cookies: Monitor platform speed and error rates to help our technical team identify and fix issues quickly.

You can manage non-essential cookies through your browser settings. Clearing cookies will log you out of any active session and may reset your stored preferences. The q7789 mobile app uses equivalent session management technology appropriate to the Android application environment.

8 Security of Your Data

q7789 applies technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encrypted transmission of data between your device and q7789 servers using HTTPS/TLS.
• Access controls that limit which staff and systems can access personal data, based on their specific role and need.
• Regular review of security controls and infrastructure to identify and address vulnerabilities.
• Separation of payment processing from general account data — full payment credentials are not stored within the main q7789 platform.

No online platform can guarantee absolute security. If you become aware of or suspect any unauthorised access to your q7789 account, contact support immediately. You are also responsible for keeping your own login credentials secure — q7789 staff will never ask for your password.

In the event of a data breach that affects your personal information and creates a risk to you, q7789 will notify affected players promptly and take immediate steps to contain and investigate the incident.

9 Your Rights Over Your Data

As a q7789 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact q7789 support — requests are handled within a reasonable timeframe.